Raising a Ticket to Foresight Cyber
Submitting a ticket allows us to provide you with the support you need in a timely manner. We aim to respond to all tickets within the same day of receipt or the following business day, with exceptions for weekends and public holidays in the UK and Czech Republic.
How to Raise a Ticket
You can raise a ticket by:
1. Clearly Describe the Issue:
Provide a clear and concise description of your problem or request so we can understand the issue without the need for additional follow-up questions.
2. Attach Detailed Technical Information:
If applicable, attach any relevant technical documentation or details that will help us understand and address your issue more effectively.
3. Use Secure Methods for Sensitive Information:
When sending sensitive company or personal information, we recommend using a secure method of transfer. At Foresight Cyber, we use 1Password for sharing sensitive documents. As an official 1Password partner, we can also offer discounted licenses to your company.
4. Inform Us When Your Issue is Resolved:
After your problem has been resolved, review the solution and provide resolution feedback.
When to Raise a Ticket
The following are examples of when you might need to raise a ticket:
- Questions or clarifications regarding your contract.
- Information about your cybersecurity posture.
- Inquiries about our services or additional offerings.
- Advice on improving your cybersecurity posture.
- Guidance on resolving specific vulnerabilities.
- Assistance with installing patches.
- Recommendations for optimal configuration of network devices and endpoints.
- Support with policy or process setup related to cybersecurity.
If you have any further questions or special requirements, please do not hesitate to contact us directly.